Privacy Policy

Last updated: July 9, 2026

This Privacy Policy describes how SyncVault (SyncVault Integration Limited) collects, uses, and protects your personal information. We are committed to protecting your privacy and handling your data responsibly when you interact with our services related to API integration between banks and ERP systems.

Who We Are

We are a Calgary-based enterprise technology provider specializing in real-time data synchronization solutions between financial institutions and enterprise resource planning systems. Our services help organizations streamline their operations through secure, reliable API integration. As the data controller, we are responsible for ensuring your personal information is processed lawfully and securely.

Information We Collect

We collect various types of information to provide and improve our services:

Contact Information: When you reach out to us, we collect your name, email address, phone number, company name, and message content.
Usage Data: We automatically collect information about how you interact with our website, including pages visited, time spent, and browsing patterns.
Technical Information: We collect IP addresses, browser types, operating systems, and device identifiers to ensure service reliability.
Cookies: We use cookies and similar tracking technologies to enhance your browsing experience and analyze site performance.

Legal Basis for Processing

We process your personal information based on the following legal grounds: your consent when you contact us or use our services, our legitimate interest in operating and improving our business, and compliance with legal obligations under Canadian privacy laws. When you provide information through contact forms or service inquiries, you are giving us consent to process that data. We also have a legitimate interest in analyzing website usage to enhance user experience and service quality.

How We Use Your Information

We use the information we collect for several purposes: responding to your inquiries and providing customer support, delivering and maintaining our services, improving and personalizing your experience, analyzing trends and usage patterns to optimize our platform, and communicating updates or important information about our services. We may also use your data for compliance with legal obligations and to protect our rights and security.

Data Retention

We maintain concrete retention schedules for all data we collect: contact form submissions and inquiry messages are retained for up to 24 months following your last interaction with us, after which they are securely deleted. Analytics and usage data associated with cookies are retained for up to 14 months to allow for meaningful trend analysis. Server logs containing technical information are maintained for up to 12 months for security and troubleshooting purposes. If you request deletion of your personal data, we will remove it within 30 days unless we are required to retain it by law.

Your Privacy Rights

You have the right to access your personal information and receive a copy of the data we hold about you. You can request correction of inaccurate or incomplete information. You have the right to request deletion of your personal data, subject to certain legal exceptions. You can also withdraw your consent to data processing at any time. To exercise any of these rights, please contact us using the information provided in the Contact Us section below.

Cookies and Tracking Technologies

We use cookies to enhance your browsing experience, remember your preferences, and analyze how you use our website. Essential cookies are necessary for core functionality, while analytics cookies help us understand visitor behavior. You can control cookie settings through your browser, though disabling certain cookies may affect site functionality. Our website respects Do Not Track signals and complies with tracking preferences you set in your browser.

Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These include encryption of data in transit and at rest, secure server infrastructure, regular security audits, and restricted access to personal information. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

International Data Transfers

As a Canadian company operating primarily in Alberta, we process most data within Canada. If we transfer your information internationally for service delivery or business purposes, we ensure appropriate safeguards are in place to protect your privacy. Such transfers comply with Canadian privacy legislation and applicable data protection requirements.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by updating the "Last Updated" date at the top of this page and, where appropriate, by email. Your continued use of our services following such changes constitutes your acceptance of the updated policy.

Supervisory Authority

You have the right to lodge a complaint with the appropriate data protection authority regarding our processing of your personal information. In Canada, you can contact the Office of the Privacy Commissioner of Canada (OPC) if you believe your privacy rights have been violated. The OPC is the federal independent authority responsible for investigating privacy complaints and protecting your personal information rights.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Email: [email protected]

Phone: +1 403 689 2847

Address: 228 Bridgeland Boulevard, Calgary, T2Y 3N2, Canada